In-house average weekday ridership for November was 2,979, up by 3.05% from last year. Supplemental providers average weekday ridership was 382, up by 17.34%. Combined in-house and supplemental providers average weekday ridership was 3,361, up by 4.50%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 12,285 boardings, up 2.88% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.01% for November. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.84%. On-time performance for trips with a desired arrival time was 60.18% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 90.27% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of November, Handi-Van operated 69,186 trips including 7,187 trips that were longer than one hour in trip time. The analysis found that 73.09% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 731 or 10.17% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,203 or 16.74% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 75.65% for November, up by 6.33% from last year.
Over the month of November, reservationists answered 39,013 calls. Of those calls, 96.82% were answered within 3 minutes, and 99.35% were answered in 5 minutes.
| "November FY2025" | "November FY2024" | "November FY2019 Pre-COVID" | "% Change FY 24 to 25" | "5 Month FY2025" | "5 Month FY2024" | "5 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 85,792 | 83,400 | 99,606 | 2.87% | 439,187 | 426,902 | 500,745 | 2.88% | 1,197,533 | |
| Average Weekday Ridership | 3,361 | 3,216 | 3,887 | 4.50% | 3,300 | 3,224 | 3,878 | 2.38% | 3,856 | |
| Unique Riders During the Month | 5,650 | 5,384 | 5,908 | 4.94% | 5,578 | 5,342 | 5,829 | 4.42% | 5,810 | |
| Cost per Revenue Hour | $119.50 | $114.04 | $89.31 | 4.79% | $115.82 | $113.83 | $88.22 | 1.75% | $87.76 | <= $90 |
| Cost per Passenger Trip | $57.22 | $54.14 | $40.70 | 5.69% | $54.17 | $53.00 | $39.36 | 2.20% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.25 | $7.88 | $5.98 | 4.71% | $8.03 | $7.80 | $5.88 | 2.90% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.09 | 2.11 | 2.19 | -0.85% | 2.14 | 2.15 | 2.24 | -0.44% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.46% | 2.97% | 3.93% | -0.51% | 2.98% | 3.09% | 4.28% | -0.10% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.56% | 77.26% | 75.07% | -0.70% | 77.02% | 77.94% | 75.38% | -0.92% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.83% | 0.67% | 2.21% | 0.17% | 0.85% | 0.72% | 2.22% | 0.13% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.02% | 0.13% | 0.00% | 0.04% | 0.03% | 0.14% | 0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.01% | 87.99% | 87.66% | 0.02% | 88.67% | 89.06% | 87.57% | -0.39% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 88.84% | 88.66% | 89.87% | 0.19% | 89.52% | 89.78% | 89.79% | -0.26% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.85% | 1.10% | 0.92% | -0.24% | 0.78% | 0.76% | 0.81% | 0.01% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 60.18% | 58.41% | 59.43% | 1.77% | 54.76% | 56.71% | 59.43% | -1.95% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 73.09% | 72.26% | 68.60% | 0.83% | 73.49% | 73.47% | 69.38% | 0.02% | 68.69% | 50% |
| Excessive Trip Length | 10.17% | 10.07% | 12.94% | 0.10% | 9.64% | 9.10% | 12.66% | 0.54% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.57% | 4.17% | 4.29% | 0.40% | 4.20% | 4.10% | 4.35% | 0.10% | 4.44% | < 5% |
| Advance Cancellation Rate | 22.99% | 21.50% | 23.85% | 1.50% | 20.61% | 19.67% | 23.32% | 0.94% | 23.11% | < 15% |
| Missed Trip Rate | 1.10% | 1.28% | 1.10% | -0.19% | 1.01% | 0.94% | 0.97% | 0.07% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.40 | 2.71 | 1.39 | -11.52% | 2.40 | 2.47 | 1.44 | -3.02% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.35% | 96.14% | 47.80% | 3.22% | 99.14% | 98.54% | 58.42% | 0.59% | 50.30% | 94% |
| Vehicle Availability | 75.65% | 69.32% | 87.36% | 6.33% | 75.71% | 73.37% | 88.61% | 2.34% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
